BIKECAT TERMS & CONDITIONS
Introduction
These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a customer and our rights as a business.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING AND/OR PLACING AN ORDER FROM THIS WEBSITE.
If you have any questions about the Terms or the Privacy Policy, you may contact us via the contact information provided on our “Contact Us” on the Site, or at any time writing to: privacy@bikecat.com
LEGAL INFORMATION
Bikecat Cycling Tours S.L.
C/ Migdia 139, 2-4. Girona, 17003. Spain
Tel.: +34 972 094676
bikecat.com
shop.bikecat.com
TAX ID #: ES-B55141162
Register: Registre mercantil de Girona – Tomo 3082 / Folio 10 / Hoja GI60246 – Inscripción 1ª
Director: jaume Cabruja Gutierrez
PLACING AN ORDER & PURCHASE CONTRACT
By ordering on the Bikecat.com website, you must be at least 18 years old, and accept our Terms & Conditions. If you disagree totally or partially of these Terms and Conditions, you must not use this website.
To place an order, you will be required to follow the shopping process online and click the “Authorize Payment/Pay” button to confirm your purchase. After this, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”).
Bikecat Cycling Tours S.L. reserves the right to cancel or decline an order without giving further details.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase or offer a full refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company.
The products available on our website change & reflect our stock.
By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. The product is only reserved for you when the payment is completed.
PRODUCT SUPPLY & AVAILABILITY
Bikecat Cycling Tours S.L. will provide you with the products listed in your order confirmation. However, if for any reason/issue we are not able to deliver entirely or partially, we will contact you to inform and suggest alternative products that you may wish to purchase and/or exchange.
PRODUCT INFORMATION
The items in the shop are described and shown with as much accuracy as possible.
Please read the description of each product in order to know the specific details and characteristics. The choice and purchase of a product is the customer responsibility only. However, should an error or omission occur within the information, Bikecat Cycling Tours S.L. cannot be held responsible.
PRICES & SHIPPING
All items prices are in our website. Prices can be modified without previous notice. The valid prices for each order are based on the moment the order has been placed.
For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our website. You will be charged the product price and the shipping fees.
Orders being shipped to countries outside of the European Union may be subject to the customs fees and import duties of the country to which your order is shipped to & the courier will charge you any taxes or customs directly. We would recommend you consult your local customs office.
We offer different shipping methods:
- Standard Shipping (Spain 5€, EU 15€, rest of the World 25€)
- Express Shipping (Spain 12€, EU 25€, rest of the World 35€)
- Free Shipping is available when an order reaches a minimum amount. In Spain it is 85€, within the EU 165€ and rest of the World 195€.
- Local Pick up. You can select this option to collect your order at the Shop in Girona, or while attending your Bikecat Cycling Tour.
All items in stock are shipped within 1-3 working days.
Our estimated delivery times are as follows:
Spain 1 – 3 working days
Europe 5 – 7 working days
USA & Canada 7 – 14 working days
Rest of the World Up to 30 days
PAYMENTS
Bikecat Cycling Tours S.L. offers several payment methods, all of them are assured by Redsys, who guarantees the security of your payments to prevent fraudulent payments.
Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you already selected the courier, all available payment methods for your destination country will be shown.
The client always has the right to receive a paper copy of the invoice free of charge. If you do not state otherwise in your order, we will understand that you consent to receive it electronically (by e-mail). This consent may be revoked by you at any time, by contacting us at shop@bikecat.com.
DELIVERY
When placing an order, you can choose your delivery option once all items have been added to the shopping cart. Bikecat Cycling Tours S.L. will ship your order to the address you provided when placing your order.
To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price once the parcel has arrived back at Bikecat and the item has been verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
WARRANTY
As an official dealer of each brand Bikecat Cycling Tours S.L. sells, all our offered items are covered by a 2-year manufacturer’s warranty. The first step is to contact us with photos of the affected product, and we will advise the next steps indicated by the manufacturer.
If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn’t arrive in the conditions indicated in our returns policy. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.
RETURNS & REFUNDS
Bikecat Cycling Tours S.L. will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation e-mail, unless a longer period of time is specified in writing at the time of purchase.
Please return goods to:
Bikecat Cycling Tours S.L.
Pujada de Sant Feliu, 23
Girona, 17004
Spain
Refunds are made in the form of original payment. If the original form of payment is not available, please contact us. Please keep in mind, that any customized items cannot be returned or exchanged.
In order to exercise your right of return, you must inform us. If you wish to exchange a product, provided you have the receipt, you may do so in person, at the Bikecat shop in Girona (Pujada de Sant Feliu, 23). You may also request an exchange online if you made the purchase as a Registered User.
You will have 30 days from the date you receive the item(s) to exchange or return the original item(s). You may return or exchange any item as long as it is has not been used, has original packaging and tags.
A refund will be made when we receive the returned goods in perfect condition. Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies).
LIABILITY
Events outside of our control – we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event of force majeure.
A force majeure means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lockouts, trade disputes, fires, floods, earthquakes, or other natural disasters, break-down, inclement weather, interruption of transport, government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints – We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.
DATA PROTECTION & PRIVACY POLICY
The Privacy Policy document informs of the data Bikecat Cycling Tours S.L. processes in the exercise of its services in compliance with both EU regulations (no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free mobility of people) and the Spanish legislation (Ley Orgánica 3/2018, of December 5, on the protection of personal data and guarantee of digital rights).
INTELLECTUAL PROPERTY & COPYRIGHTS
All content on the website of Bikecat Cycling Tours S.L. (Illustrations, texts, descriptions, own brands, images, videos …) is property of Bikecat Cycling Tours S.L. The third-party trademarks are property of their owners. Any partial and total reproduction of the content by any processes and by any medium are subjected to prior and express authorization to Bikecat Cycling Tours S.L. or any right holders.
Bikecat Cycling Tours S.L. declines all responsibility of any disputes arising from the exchange of information between users through our website. The responsibility of publishing data and information through their websites is in any case for those who published them.
Links to our website can be done in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our websites, you must do so without delay.
GOVERNED LAW
These Terms and Conditions and your use of the website shall be governed by and construed in accordance with Spanish law. You submit to the exclusive jurisdiction of the Spanish courts to settle any dispute which may arise under these Terms and Conditions.
For more information visit the European Commission platform which Regulates the consumer Online Dispute Resolution.