Privacy Policy



Bikecat Cycling Tours S.L. is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and / or to deliver the requested products if you make a purchase, and in order to facilitate, even by electronic means, commercial information.


Who is responsible for handling your personal data?

Our website address is:
Identity: Bikecat Cycling Tours S.L. (BIKECAT)
Business Address: Carrer Migdia 139, 2-4. 17003 Girona. Spain.
C.I.F.: B-55141162
Telephone: (+34) 972 094676


What personal data we collect and why we collect it

The information provided by the user is processed for the following purposes:

  • Manage the online purchase of products listed on our website including the management of product shipments and returns.
  • Manage requests for information made through the website and through channels established on the website.
  • To send you communications about news and/or commercial offers from Bikecat Cycling Tours S.L.
  • If you have given your consent, to send you commercial communications from third parties with whom BIKECAT has signed a sponsorship agreement in the sectors shown in this link (1).
  • In order to trace the activity and profile the customers on the basis of the purchases they have made and their browsing behavior on the website, the legal basis will be the legitimate interest.
  • Manage requests for complaints and claims from users through the website for resolution.
  • Prevention and detection of fraud, in order to comply with applicable regulations on the prevention of money laundering and financing of terrorism.
  • To manage your participation in the drawings organized on our social networks.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

If you fill out a contact form with your name and email, your data will be stored in our database and will not be shared or sold to third parties.


The navigation system and the software that enables the operation of our website automatically record the data that is normally generated in the use of Internet protocols, among others, the IP address or the domain name of the computer used by the person who viewed the web. This information is not directly associated with specific users and is used for the sole purpose of obtaining statistical information. Our website uses cookies that allow us to obtain technical information to facilitate accessibility and more efficient use.

Video surveillance

Upon entering our shop we inform of the existence of video surveillance cameras with the approved signage. The images are recorded as a security measure, to preserve the legitimate interests of the shop (Article 6.1.f RGPD). They are kept for a maximum period of one month, except should security forces require them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How long we keep your data for

The personal data provided on the basis of the consent of the interested party will be stored until the latter revokes such consent. However, the personal data of users who contract products through the website, will be kept for a maximum period of six years in accordance with current regulations. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


What is the legitimation for handling your data

  • For the management of the requests made through the website and, where applicable, the online purchases made including the management of product shipments and returns, the legitimate basis shall be the execution of a contract.
  • For the prevention and detection of fraud, the legal basis for processing shall be the legitimate interest.
  • For the sending of commercial communications about news or offers from third party sponsors, the consent of the interested party will be the basis for legitimizing such communications. However, when the user is a Bikecat customer, the sending of commercial communications about BIKECAT’s own products will be protected by the legitimate interest of Bikecat.
  • In order to trace the activity and profile the customers on the basis of the purchases they have made and their browsing behavior on the website, the legal basis will be the legitimate interest.
  • In order to evaluate the creditworthiness of the user through the payment platforms that Bikecat offers on the Website, it will be the legitimate interest to prevent fraud and the fulfilment of legal obligations by the financial service providers with which Bikecat has agreements.
  • To manage requests for information, complaints and/or claims under the terms of the consent given when the information is requested.

In the website forms, it will be necessary for the user to fill in the fields marked as “compulsory”. Failure to provide all the personal data required by Bikecat may result in incomplete completion of the required application or, where appropriate, the purchase made, and the impossibility of receiving commercial communications. The user must inform Bikecat of their current personal details so that the information contained in their files is up to date and free of errors. The user has the right to revoke his or her consent at any time without retroactively affecting the processing of personal data carried out up to that time.


Which recipients your data will be communicated to?

For the purchase of any product through the website, the user’s data may be transferred to courier and logistics companies in order to carry out the delivery and/or return of the products and companies or payment platforms. In the case of return of products purchased through the website, Bikecat may communicate the data of users to the banks so that they can make the refund of the order.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. The user may exercise the aforementioned rights, under the terms and conditions provided for in current legislation, at the registered office of BIKECAT or by sending an e-mail to In the event that the response you receive is not satisfactory or if you wish to make a complaint or receive more information about any of these rights, you can refer to the Spanish Data Protection Agency (Agencia Española de Protección de Datos) ( – C/ Jorge Juan, 6 de Madrid).


Personal data request

Please use this form to request personal data export or erasure.

Select your request:


Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


(1) Government service, health service, telecommunication, and communication service such as Google, Facebook or Instagram, bank service, legal service, catering, tourism and commerce, transport and security, financial, sanitary, food, drinks, education, chemistry, mechanical and textile companies.